Privacy Policy

1. Introduction

Welcome to YepCar Split ("we," "our," or "us"). We operate the website yepcarsplit.com and provide car rental aggregation services in Split, Croatia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

By using our website, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Information

When you make a booking through our platform, we may collect the following personal data:

• Full name (as it appears on your driving license)
• Email address
• Phone number
• Date of birth
• Driving license number and country of issue
• Pickup and return location preferences
• Payment information (processed securely by third-party payment providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website URL
• Pages visited and time spent on each page
• Device type (desktop, mobile, tablet)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing your car rental bookings
• Communicating with you about your reservations, including sending booking confirmations and vouchers
• Providing customer support and responding to your inquiries
• Improving our website functionality and user experience
• Sending promotional emails and newsletters (only with your consent)
• Analyzing website traffic and usage patterns
• Preventing fraud and ensuring the security of our services
• Complying with legal obligations

4. Data Sharing and Third Parties

As a car rental aggregator, we work with third-party rental companies to fulfill your bookings. We may share your personal information with:

• Car rental companies: We share your booking details with the rental company you selected so they can prepare your vehicle and process your rental agreement.
• Payment processors: Your payment information is securely processed by third-party payment service providers.
• Analytics providers: We use tools like Google Analytics to understand website usage patterns. These providers collect anonymized data.
• Legal authorities: We may disclose your information if required by law, court order, or government regulation.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure storage of personal data with restricted access
• Regular security assessments and updates
• Employee training on data protection best practices

While we strive to protect your personal data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Booking data: retained for up to 3 years after the rental period ends
• Account information: retained until you request account deletion
• Analytics data: anonymized data may be retained indefinitely for statistical purposes
• Legal compliance data: retained as required by applicable laws

7. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data ("right to be forgotten")
• Right to restriction: Request restriction of processing your data in certain circumstances
• Right to data portability: Request transfer of your data in a machine-readable format
• Right to object: Object to processing of your data for direct marketing purposes
• Right to withdraw consent: Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us at book@yepcarsplit.com. We will respond to your request within 30 days.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, including car rental company sites and affiliate partner pages. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company: YepCar Split
• Email: book@yepcarsplit.com
• Website: yepcarsplit.com